FAQ’s
FAQ – here you will find helpful answers to frequently asked questions.
Things to know before making a reservation
Are CITYPEAK CAMPERS rental rates competitive?
Our rates are well-placed in the market plus our offers are structured to avoid charging for unnecessary items.
Note: VW California or Mercedes Marco Polo Campers double as economical accommodation and as means of transportation. Our basic rental rate includes all of the services needed for a comfortable camping holiday.
The camper rental rates for our stations in Gebertingen (between Zurich an St. Gallen), in Fuellinsdorf (near Basel), in Buchrain (near Lucerne) and in Oensingen (near Solothurn) are displayed here.
How old are the camper vans from CITYPEAK CAMPERS?
All motorhomes in our 4 campervan categories are 2021 models.
Are the seats in all models equipped with ISOFIX so that child restraint seats can be fitted optimally and securely?
Yes, all of our camper vans feature ISOFIX as standard equipment. The easiest way to determine the number of ISOFIX restraints and other safety equipment can be found in the Overview of Campervan Categories page.
What driving license category do I need to drive a VW Campervan?
Thanks to compact vehicle dimensions the VW California and Mercedes Marco Polo motorhomes from CITYPEAK CAMPERS are as easy to drive as a car. Consequently a valid passenger car ticket of category B is sufficient to drive our vehicles in Switzerland.
Please refer to our Terms and Conditions regarding age requirements and other restrictions.
Can I return the vehicle to another location?
Yes, we would be happy to offer return of your CITYPEAK CAMPER at any major European location for an additional charge.
Do I have to leave a security deposit while renting a vehicle?
Yes, a security deposit of CHF 1500.00 will be charged either to your credit card or paid via bank transfer before takeover of the vehicle. The deposit will be refunded after returning the vehicle.
Are the rental stations easily accessible using public transportation?
You can easily reach our rental stations using public transport. Gebertingen: The bus stop “Gebertingen – Frohe Aussicht” is directly in front of our camper rental station.
On request and for a fee, we can also delivery your CITYPEAK CAMPER directly to your front door.
Can I park my car during the rental period?
Yes, you can park one car free of charge during the rental period.
How many people can travel and sleep in your VW and Mercedes Campervans?
Depending on the motor home category, 4 or 5 people can travel and sleep in our camper vans. An ideal description of our four camper categories can be found on the Overview of Campervan Categories page or we welcome you to consult with us.
If I travel in the low season and in freezing temperatures will I still be able to sleep in the vehicle?
All VW and Mercedes Campervans are equipped with a heating system. Even at sub-zero temperatures the heater can maintain comfortable living conditions in the vehicle‘s interior.
Can the interior of the camper be cooled with air conditioning?
All campers are equipped as standard with a high-quality air conditioning unit for operation while driving.
Purchase a VW or Mercedes camper
When and where can used motorhomes that are for sale be viewed?
We would be happy to show you our four different campervan models – our Budget Camper, Deluxe Camper, Premium Camper and Premium Explorer Camper on site at our station in Gebertingen (SG).
Please make an appointment with us. We are unable to guarantee our time on a spontaneous visit. An appointment ensures we have the model that is of interest on site and that we can provide sufficient time for inspection and explanation. Appointments are available for evening hours and on week-ends.
Am I able to purchase a VW California or a Mercedes Marco Polo Camper from you?
Yes. We sell our ex-rental VW California and Mercedes Marco Polo campers annually after each rental season as quality pre-owned vehicles and at very attractive terms. We also sell new VW California and Mercedes Marco Polo campers throughout the year. If you are interested, please do not hesitate to contact us and make an appointment to view.
Any questions?
Unable to find a suitable answer among the most frequently asked questions about camper rental?
No problem! We will be happy to answer your individual questions about camper rentals in Switzerland personally.
Contact us – we will be happy to help you!
Things to know on the road
How much is my own contribution in case of damage?
In principle, your participation in the claim is CHF 1500.00 per occurrence. By opting for additional coverage you may reduce the deductible from CHF 1500.00 to CHF 300.00. Let us advise you.
Detailed information can be found under the heading General Terms and Conditions, Comprehensive and Liability Insurance, and Deductible Reducer.
What should I do in the event of an accident, burglary, or theft of the vehicle?
Please call us immediately. We are available 24 hours per day for emergencies. We will coordinate the necessary steps with you and our insurance agency. Further information can be found inside our vehicles.
May I bring my dog with me?
Dogs are only allowed in designated campers and after prior consultation with us. An additional daily flat rate of CHF 10 is payable (max. CHF 210).
Am I allowed to smoke in your vehicles?
No. Smoking is strictly prohibited in our vehicles.
What if I plan to drive more than 175 kilometres per night?
Excess kilometres driven will be charged at the end of the trip according to our published extra-kilometre rate which varies by camper van model.
For plans that require significantly more kilometres you have the option to select one of our kilometre packages at the time of booking for a significantly reduced rate. Unused kilometres will not be refunded.
Rates for kilometre packages are found here.
What kind of tires are the campers equipped with?
All CITYPEAK CAMPERS are equipped with new summer tires. For your safety we change the tires between mid October and end of March and always equip our VW campers from/to Gebertingen with winter tires (campers at other locations are always equipped with summer tires only). Should you consciously wish to have different tires outside these times, we would ask you to request your wish well in advance.
Can I travel to foreign countries with the CITYPEAK CAMPER?
Yes, our VW California and Mercedes Marco Polo Campers are permitted to travel to all European countries. Trips to Russia and countries south and east of Turkey are not allowed.
Where and how do I find campsites?
A big advantage of traveling with a camper is the flexibility. If you notice that it is raining in your destination, nothing will prevent you from adapting your travel plans.
There are campsites all over Europe. For your convenience, we have equipped all navigation devices in our VW California and Mercedes Marco Polo campers with the data of all campsites in Europe and Switzerland. So you can easily select the existing campsites along your route according to star classification and drive to your destination.
You will also find valuable information on staying overnight under the heading “Campsites in Switzerland”.
Winter Camping
Where can I camp in Switzerland in winter?
There are campsites in Switzerland in all parts of the country which are open in winter and are specially equipped for the needs of winter camping. TCS is the largest provider of campsites and offers five campsites specializing in winter camping.